Frequently Asked Questions
Everything you need to know about shopping with Teleseen.
What are your standard delivery times?
We typically process and ship orders within 1-2 business days. Depending on your location, standard delivery for home goods takes between 3 to 7 business days.
Do you offer a warranty on home appliances?
Yes, all Teleseen electronic appliances come with a standard 1-year manufacturer warranty covering any functional defects or technical issues.
What is your return policy for home decor?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as Cash on Delivery (COD) for eligible domestic orders.
Can I cancel or modify my order after it's placed?
Orders can be modified or cancelled within 12 hours of placement. Please contact our customer support team immediately to ensure changes are made before the shipping process begins.